Administration Challenges

Challenges in the administration of claims

  • Non remittance or underpayment of contributions
  • Non submission of returns – especially employers that pay by bank transfer
  • Poor or incomplete returns e.g. without NRC numbers
  • Lack of updation of beneficiary details by members
  • Dynamism requires continuous problem solving – incarcerated spouse, lump sum then pension, missing beneficiaries

Impact of the challenges on the administration of claims

  • Delayed payment of benefits
    Missing contributions on member statements can affect eligibility for monthly pension and other
  • benefits e.g. Funeral grant